The Government of Andhra Pradesh has established a dedicated department to oversee service delivery through 15,004 Village and Ward Secretariats. These administrative units are designed to serve populations of approximately 2,000 residents each. Notably, the department has successfully recorded over one crore services accessed by citizens.
This article outlines the process for registering on the VSWS portal, checking the status of your application, and other relevant information.
Overview of VSWS Online
The VSWS (Village Secretariats/Ward Secretariats) online portal was launched by the Andhra Pradesh government to provide efficient and user-friendly access to various government services. The portal aims to enhance transparency and accountability in service delivery for citizens throughout the state.
Through the Village Secretariats/Ward Secretariats portal, users can:
- Obtain certificates
- Pay utility bills
- Register grievances
- Access various government-related services
Additionally, the portal allows citizens to track the status of their applications and receive timely updates on service requests.
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Features of the VSWS Portal
Designed with rural citizens in mind, the Village Secretariats/Ward Secretariats portal is integrated with the Village and Ward Secretariat systems. This integration ensures seamless service delivery, reduces corruption, and improves efficiency by eliminating middlemen. The portal is user-friendly and is available in both English and Telugu. Registration is required to access services, where users can upload necessary documents and track their service requests.
Overall, the Village Secretariats/Ward Secretariats online portal represents a significant initiative by the Andhra Pradesh government, improving access to government services for residents in both rural and urban areas.
How to Check Application Status on VSWS
Citizens can easily check the status of their Village Secretariats/Ward Secretariats applications online by following these steps:
- Visit the official Consumer Affairs, Food & Civil Supplies website at https://civilsupplies.ap.gov.in.
- On the homepage, navigate to the Search option. You will find three choices: “Rice Card,” “Application Status As on EPDS,” and “Application Status As on VSWS.”
- Select “Application Status As on VSWS”.
- Enter your VSWS Application Code on the next page and click “Search.”
- Your VSWS application status will be displayed.
How to Register on the VSWS Portal
Follow these steps to register on the Village Secretariats/Ward Secretariats portal:
- Visit the official VSWS website at https://vswsonline.ap.gov.in.
- Click on the “Login” section and then select “Citizen Login.”
- If you are a registered user, enter your email ID to log in. If not, click “Create One!” and enter your email ID.
- An OTP will be sent to your email. Enter that OTP on the next page and click “Next.”
- A pop-up window will appear; read the instructions and click “Accept.”
- On the next page, provide your Aadhaar Number, Display Name, Given Name, and Mobile Number, then click “Continue.”
- You will be successfully registered on the Village Secretariats/Ward Secretariats portal.
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Key Metrics of Village/Ward Secretariats (VSWS)
- Total Secretariats: 15,004
- Total Staff: 130,694
- Total Volunteers: 248,779
- Total Services Offered: 540
- Total Departments: 35
- Average Monthly Service Requests: 1,491,155
- Services Delivered: 99%
- Services Closed Within SLA: 94%
About the Village/Ward Secretariats (VSWS)
The Village Secretariats/Ward Secretariats system implemented by the Andhra Pradesh government is unique in the country, aimed at eliminating corruption and ensuring equitable service delivery. The secretariats offer 35 services across 500 government departments, addressing a wide range of citizen needs, including pensions, ration cards, housing issues, and health services. Problems reported to the secretariats are typically resolved within 72 hours.
The government is committed to ensuring that no eligible citizen misses out on welfare benefits, aiming to uplift the lives of the poor and vulnerable.
Top 10 Services Offered Under VSWS
Here are the most accessed services under the VSWS scheme:
- Electricity Bill Payment: 4,752,744
- Integrated Certificate (Revenue): 4,395,063
- Income Certificate (Revenue): 3,950,354
- ROR 1B Certificate (Revenue): 2,847,946
- Computerized Adangal (Revenue): 1,812,122
- Lamination Service (GSWS Department): 1,199,005
- Member Addition in Rice Card (Civil Supplies): 745,079
- Demographic Update (Aadhaar): 605,650
- Mutation for Transactions (Revenue): 526,529
- Payment of Water Tax (Revenue): 471,977
VSWS Inventory Tracking Portal
The Village Secretariats/Ward Secretariats portal, developed by the Andhra Pradesh government, includes an inventory tracking system to monitor the hardware available at each village and ward secretariat. This system enables secretariats to raise service issues effectively. Each of the 15,004 secretariats is equipped with IT hardware, including desktops, printers, and mobile devices, to facilitate service delivery.
Functions and Duties of VSWS
The Village Secretariats/Ward Secretariats is responsible for coordinating with various line departments to ensure effective service delivery. The main functions include:
- Managing service requests from citizens
- Ensuring timely resolution of issues
- Maintaining transparency and accountability in service delivery
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Frequently Asked Questions
What services can citizens access through the VSWS online portal?
Citizens can access services such as issuing certificates, paying utility bills, and registering grievances.
Is the VSWS online portal available in regional languages?
Yes, the portal is accessible in both English and Telugu.
Can citizens track the status of their service requests on the Village Secretariats/Ward Secretariats portal?
Yes, citizens can easily track their service requests and receive updates through the portal.
Conclusion
The VSWS (Village Secretariats/Ward Secretariats) online portal is a transformative initiative by the Andhra Pradesh government, providing seamless access to government services for all citizens. With a focus on transparency and accountability, the portal enhances the efficiency of service delivery, benefiting residents in both rural and urban areas.
